1

An Investigation into the Determinants of Customer Satisfaction

Year:
1982
Language:
english
File:
PDF, 1.51 MB
english, 1982
3

Predictability and Personalization in the Service Encounter

Year:
1987
Language:
english
File:
PDF, 466 KB
english, 1987
6

Predictability and Personalization in the Service Encounter

Year:
1987
Language:
english
File:
PDF, 1.41 MB
english, 1987
9

The transtheoretical model of behavior change: An empirical investigation

Year:
1999
Language:
english
File:
PDF, 441 KB
english, 1999